1. What should I do if I do not receive my goods within the usual delivery time frame?
Our goods normally arrive within the specified delivery timeframe, however if it occurs please track your order online or contact our 24 hours customer help line on 08099993075. Alternatively you can email us at email@example.com and we will investigate any problems and queries immediately.
2. Can my order be delivered the next day?
Please call us on urgent orders once they are made. They should be placed 12noon the previous day
3. Can my order be delivered overseas?
Currently we deliver within Nigeria and West African countries. Kindly call us on 08099993075 or email us for other countries and we would be delighted to help.
4. How can I pay for my order?
Payment for goods online may be made in Naira Visa or Mastercard. You can also opt for cash on delivery.
5. Can I cancel or amend my order once it has been placed?
All orders are processed immediately, which means that we are unable to amend or cancel orders once they have been placed, so please do make sure you are happy with your order before placing it. If you require additional items, you can place a new order. Items you no longer require can be returned for an exchange or refund. If you have any problems or queries regarding your order after it has been placed, you can call our customer care on 08099993075 or email us at firstname.lastname@example.org
6. If I return items, how soon will I be refunded?
Returns will be refunded within three working days of receiving your returned items. Returns are free and can either be done through the shop, Zhoni outlets, the central delivery points or you can arrange a pick up if you are within Lagos. Do ensure you obtain proof of any returns you send to us, if they are sent via central Delivery locations.
Click here for locations for your free returns
7. How do I know what size to order?
Please refer to our sizing guide for help on choosing the right size and fit for you.
8. If I am unable to find my size will there be more in that style coming out?
We are able to re-order, please send a mail to email@example.com stating all product details.
9. When are your sales?
Sales are periodically and we alert our customers via mails and SMS, you can go to our homepage to register
10. Is it safe to use my credit cards when ordering?
Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.zhoni.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. Card on Z-locker is secure and its safe to use your card on our site
10. What is your Return Policy
Please click here to find our return policy.
11. Where are you located and what are your opening hours?
Suite C11. Shoprite Mall
Adeniran Ogunsanya Street. Surulere. Lagos
Phone No’s: 01-8417635,08099993075
Mon- Sat 8am - 8pm
Sundays 1pm- 8pm
12 . Where are the Zhoni shops and when are they open?
General Aviation Terminal
Murtala Mohammed Airport,
Domestic Airport, Ikeja, Lagos
Phone Nos: 07098725903, 0805 930 0088
Mon- Sat 7am - 7pm
Sundays 12am- 7pm
62 Opebi road
Phone Nos: 017918675, 0805 930 0088
Mon- Sat 9am - 6pm